This policy covers the public Filter Sentinel website and website enquiries. The Filter Sentinel platform may be covered by additional customer and data-processing terms.
1. Who we are
Filter Sentinel operates the online protection assurance service and website available at filtersentinel.com. In this policy, “Filter Sentinel”, “we”, “us” and “our” refer to Filter Sentinel. Filter Sentinel is the data controller for personal information collected through this website. You can contact Filter Sentinel at privacy@filtersentinel.com.
2. Information we collect
We may collect information you provide directly, including your name, work email address, telephone number, organisation, role and the contents of enquiries or demo requests.
We may also collect limited technical information when you use the website, such as IP address, browser and device type, pages visited, timestamps, referring pages and security logs. If analytics or non-essential cookies are introduced, they will be described in this policy and managed through an appropriate consent mechanism.
3. How and why we use information
We use personal information to respond to enquiries, arrange demonstrations, provide requested information, operate and secure the website, improve our services, maintain business records and comply with legal obligations.
Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and promoting our services, and consent where required. You can withdraw consent at any time where processing relies on consent.
4. Marketing communications
We may send relevant business communications where permitted by law. You can opt out at any time by using an unsubscribe link or contacting us. Opting out of marketing will not prevent essential service communications.
6. International transfers
Some suppliers may process information outside the United Kingdom. Where this happens, we will use a legally recognised transfer mechanism and appropriate safeguards, where required.
7. How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records, resolving disputes and meeting legal requirements. Retention periods are reviewed according to the nature, sensitivity and legal context of the information.
8. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security.
9. Your data protection rights
Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to processing; receive certain information in a portable form; and withdraw consent. Some rights are subject to legal conditions and exemptions.
To exercise a right, email privacy@filtersentinel.com. We may need to confirm your identity. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
11. Children’s information
This public website is aimed at education professionals and is not designed to collect personal information directly from children. Please do not submit information about pupils or students through website enquiry forms.
12. Changes to this policy
We may update this policy to reflect changes to our services, suppliers or legal obligations. The latest version will appear on this page with its updated date.
13. Contact Filter Sentinel
For privacy questions or requests, contact Filter Sentinel at privacy@filtersentinel.com.